MSKMyChart Terms of Use

Effective Date: 03-09-2025

MSKMyChart (“the Portal”) is an online service provided by Memorial Sloan Kettering Cancer Center (MSK) to help you securely access your health information and communicate with your care team. By using MSKMyChart, you agree to these Terms of Use.

Eligibility

  • You must be a patient of MSK or an authorized proxy (parent, legal guardian, or caregiver) to use MSKMyChart.
  • You must provide accurate and current information when creating or maintaining your account.

Proper Use of MSKMyChart

When using the Portal, you agree to:

  • Use MSKMyChart only for lawful purposes related to your healthcare.
  • Protect your username and password and not share them with others (unless granting proxy access).
  • Use secure messaging responsibly and avoid inappropriate or abusive language.
  • Understand that MSKMyChart is not for emergencies—if you have a medical emergency, call 911.

Proxy Access

  • Adults may authorize others to view their health records through MSKMyChart proxy access.
  • Parents or guardians may request access to manage a minor’s account, in line with MSK’s policies.
  • MSK reserves the right to limit or revoke proxy access if misuse is suspected.

Privacy & Security

  • MSKMyChart is protected with encryption and authentication measures.
  • Your use of the Portal is also governed by the MSK Privacy Policy.
  • Despite safeguards, electronic communications may still have risks; by using the Portal, you accept these risks.

Messaging & Communication

  • Messages sent through MSKMyChart become part of your permanent medical record.
  • MSK will make reasonable efforts to respond promptly, but response times may vary.
  • Urgent issues should never be submitted through the Portal.

Access to Test Results

  • Test results may be available in real-time, even before your provider reviews them.
  • Some sensitive results may be delayed to allow discussion with your provider.

Financial Transactions

  • MSKMyChart may allow online bill payment.
  • By submitting payment information, you authorize MSK or its payment processors to process your transaction securely.

Limitations of Liability

  • MSKMyChart is provided as a convenience.
  • MSK is not responsible for:
    • Service interruptions, technical failures, or delays.
    • Unauthorized access caused by user negligence (e.g., sharing passwords).
    • Damages resulting from reliance on information accessed through the Portal.

Modifications & Termination

  • MSK may update, suspend, or terminate your MSKMyChart access at any time for maintenance, policy changes, or misuse.
  • Changes to these Terms of Use will be posted within MSKMyChart.

Acceptance of Terms

By using MSKMyChart, you acknowledge that you have read, understood, and agreed to these Terms of Use.

Contact Us

For questions about MSKMyChart Terms of Use, please contact MSK:

Memorial Sloan Kettering Cancer Center
MSKMyChart Support Line: 1-800-525-2225
Website: www.mskcc.org