Download the MSKMychart App

ByCharlotte Williams

This page explains how to update or download the MSKMychart app. It also answers frequently asked questions about the app. You can access the patient portal, MyMSK, through the mobile app.

  • To update: If you have not used your MyMSK mobile app since January 2022, you must update it.
  • To download: Follow the instructions below.

MSKMychart App Overview

MSKMychart app is for patients receiving care at Memorial Sloan Kettering Cancer Center. The mobile app is the best way to stay connected to your healthcare. Patients and caregivers can download and log in to the MyMSK app to securely:

  • See your medical information.
  • View and share your test results.
  • Manage your appointments.
  • Save appointment details to your calendar on your mobile device.
  • Connect to telemedicine visits.
  • Message your care team.
  • Request prescription refills.
  • Fill out health questionnaires.
  • Read patient education information.
  • View and pay bills.

How to Download the MSKMychart App

You can access MyMSK anytime and anywhere with the MyMSK app. Just search for “MSKMychart” in the Apple App Store or Google Play. To use the app, log in with your MyMSK username and password.

Download the MyMSK App

With the app, you have access to even more features of MyMSK. You can save appointment details to the calendar on your mobile device, download and share your test results, and more.

How to Update the MyMSK App

  1. Open the MSKMychart app if you already have it on your device. You will see a pop-up notification.
  2. Tap the “Upgrade” button.
  3. Tap “Update” on the App Store or Google Play app.

If you select the “Later” button, You cannot use the app until you download and install the latest version. After you install the MyMSK app, you will see the blue MyMSK icon on your home screen.

How to Log in to MyMSK

When you open the app, please follow the instructions for logging in or creating an account.

If you have a MyMSK account:

  • Log in with your username and password. You must enter your username and password the first time you use the new app.
  • It will not have your login already saved. Next, follow the instructions for setting up the app. Accept the terms and conditions by clicking the check mark on the upper right of your screen. You’re now ready to use the app.

If you don’t have a MyMSK account:

You can create a MyMSK account on the MyMSK app or at my.mskcc.org using your enrollment ID. For an enrollment ID, please ask your doctor’s office or call our Help Desk at 800-248-0593.

How to Get Help Using the App

Call the Help Desk at 800-248-0593. They are available Monday through Friday from 9 a.m. to 5 p.m. (Eastern time).

Charlotte Williams is a technical content writer at Software Finder specializing in the medical category. She has pursued an MPhil in Media Studies and is passionate about removing barriers between users and software solutions that can improve healthcare. Charlotte's work stands out for its ability to synthesize complex technical concepts into relatable, pragmatic explanations. Whether you're a physician or a healthcare administrator seeking a clear understanding of software solutions, Charlotte can help you make informed decisions. Beyond her professional pursuits, Charlotte is deeply interested in exploring topics related to gender equality and fair representation of women in all spheres and walks of life. When she’s not working on breaking down complex technical jargon and crafting impartial reviews on B2B technology, she enjoys watching period dramas.