MSKMyChart Privacy Policy
Effective Date: 03-09-2025
Memorial Sloan Kettering Cancer Center (“MSK,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your health information. This Privacy Policy explains how your information is collected, used, shared, and safeguarded when you are logged MSKMyChart, our secure online patient portal.
Information We Collect
When you use MSKMyChart, we may collect:
- Personal Information: Name, date of birth, address, phone number, and email.
- Health Information: Medical history, test results, medications, immunizations, care plans, and appointment details.
- Login & Security Information: Username, password, and security questions.
- Technical Information: Device details, IP address, and usage activity for security and troubleshooting.
How We Use Your Information
Your information is used to:
- Provide secure access to your health records.
- Enable communication with your care team.
- Schedule and manage appointments.
- Request prescription refills and review test results.
- Process billing and payments.
- Improve the functionality and security of the portal.
Sharing of Information
We may share your information:
- With your healthcare providers involved in your treatment.
- With authorized third parties who provide technical and support services.
- As required by law (e.g., for public health reporting, court orders, or compliance).
- With individuals you authorize through proxy access.
We do not sell your personal or health information to third parties.
Security Measures
MSKMyChart uses:
- Secure encryption to protect data transmission.
- Role-based access controls for authorized users.
- Regular monitoring to prevent unauthorized access.
- Multi-layer authentication for account protection.
Your Rights & Choices
As an MSK patient, you have the right to:
- Access and download your health records.
- Correct or update personal information.
- Choose who has proxy access to your account.
- Request restrictions on the use or sharing of your data.
- Opt out of certain communications.
Children’s Privacy
MSKMyChart is not intended for use by children under 13. Parents or legal guardians may request proxy access to manage a minor’s account.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within MSKMyChart and on our website.
Contact Us
If you have questions about this Privacy Policy or your data privacy:
Memorial Sloan Kettering Cancer Center
Privacy Office
1275 York Avenue
New York, NY 10065
Phone: 1-866-886-9809
Website: www.mskcc.org